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Easily Self Setup
You don't have to be a brain surgeon to install this application on your server. It usually takes less then 10 minutes. And if you don't want the hassle, we'll do it for you.
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Public Side Knowledgebase
Easily publish and expand your knowledge base as you go, with searchable and categorized KB articles. The knowledge base is built for efficiency and maximum self support,
which saves you time and money.
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Built-in Self Support
Every step your client takes in the help desk knowledge base is optimized for self support.
Related alerts and knowledge base articles are displayed to the client before a new
ticket is submitted.
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Email to Ticket Conversion
Automatically convert your emails into tickets! Have your emails organized, keep track of what needs to be done
all in one place. Email replies go to the right ticket and user. Easy.
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Smart Phone Admin Access
Are you often on the go? Use any smartphone to be notified of new issues and simply reply by email to claim your issues and resolve it on the go.
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Your Custom Forms
No business is the same, our CRM can easily accommodate your needs. Define your custom form fields such as product ID's or checkboxes
to really get and use the data that you need.
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Your Custom Statuses
You are not confined to pre-defined status names for your tickets. You can create new or even rename statuses as you need.
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Agent Access Security
Define exactly which agents have access to what features and tools. Block certain agents from certain activities. Complete agent history logs keep you
secure and ready for an audit.
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Built-in Reports
Overviews are important. That's why there are over 25 built-in reports ready for you - right out of the box. If you need to run some custom
reporting, the ability to export data into CSV or XML files is also available and ready. Use these files to work on reports from your favorite PC software... like MS Access or MS Excel.
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User Friendly Interface
We know that it can be overwhelming to start using a new application, that's why along with dynamic help text for each admin page there is also
the contextual menu interface, so you don't have to even look at the icons. Usability is the key.
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Smart Search Capability
Too much information, when not related, wastes a lot of time. But we have a customizable smart search function built-in,
so you and your clients can find the right information, faster.
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Smart Phone Support
Need to update an issue or respond to your client and yet you are out of the office? With the smart phone support you can
easily manage your issues and clients right from your phone.
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